Refund and Return Policy

Last updated: September 11, 2026

We are a small made-to-order shop operated by Auraup LLC. Every print is produced after you order it. Nothing sits in storage waiting. That is what shapes the policy below.

Change of mind

We do not accept returns or exchanges for change of mind. Because each print is made for your order, an unwanted print cannot be resold. Please check the size and the image before you order. If you are unsure which size suits your space, write to us first and we will help.

Damaged, defective, misprinted, or lost orders

If your print arrives damaged, defective, or misprinted, or if it does not arrive at all, we will replace it free or refund you in full. You choose which.

Tell us within 21 days of delivery and include a photo showing the problem. If more than one print in the order is affected, send a single photo with all the affected prints visible in the same frame. You do not need to send anything back to us.

How to report a problem

Email hello@auraup.co with your order number and the photo. We will reply and tell you what happens next.

Incorrect addresses

If an order is returned or lost because the shipping address was incomplete or incorrect, we cannot cover a replacement free of charge. Please check your address at checkout.

Refund timing

Approved refunds go back to the original payment method. We send them within seven working days of approving the refund.

Cancelling an order

Write to us as soon as you can. If the order has not gone to production we will cancel it and refund you in full. Once production has begun we cannot cancel it.