Shipping policy
Where we ship
We ship within the United States only, including US territories.
What shipping costs
Shipping is free. It is built into the price of the print. There is no shipping charge, no handling fee, and no surcharge of any kind. Sales tax is the only amount added at checkout.
How long it takes
Every print is made to order. Production takes 2 to 5 business days. Delivery takes a further 3 to 8 business days after production.
Most orders arrive within 5 to 13 business days of the order date. Orders to Alaska, Hawaii, and Puerto Rico take longer, typically an additional 7 to 12 business days.
These are estimates based on our print partner's published production and delivery times. They are not guarantees. Carrier delays and holidays can extend them.
If we cannot ship on time
If we cannot ship your order within the time stated above, we will contact you, give you a revised shipping date, and offer you the choice to accept the delay or cancel the order for a full refund. You do not have to ask us for this. We will offer it.
Tracking
You will receive a tracking number by email once your print ships.
Packaging
Prints ship flat or in a rigid mailer, protected against bending.
Lost or damaged in transit
See our Refund Policy. Damaged, misprinted, and lost orders are replaced free or refunded in full.
Auraup LLC. Email hello@auraup.co